Once you place your order, it goes into processing. We do not have an option for order cancellation.
You receive an email with an order reference as confirmation of your order. If for some reason your order cannot be processed, we would intimate you within 48 working hours of receipt of your order. Delivery Time for your order starts from the date of Order Confirmation. We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your delivery.
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
The estimated delivery time for each piece is mentioned in the product details page.
Most orders are shipped within a week of receiving the order. However, this is subject to availability. Orders within India should reach the customer within 3-4 days after the date of dispatch. Orders outside India should reach the customer within 6-8 days after the date of dispatch.
For deliveries within India, all taxes and duties are included in the price of the product listed on the website. Purchases above INR 15000 within India are shipped at no charge to the customer. For deliveries outside India, there is a value threshold of INR 25000 or USD 350 or its equivalent above which deliveries are free. Several countries have tax free exemption values for overseas purchases upto a certain limit. Customs duties and local taxes vary as per country and have to be paid by customers to our shipping partner at the time of delivery. In case of an international order, if a customer refuses to pay the import duty or taxes as mandated by the respective country of shipment and doesn’t collect his /her order from the Shipping agency, then the shipping cost as well as return cost to India would be adjusted against the purchase amount received and only the balance left if any, would be transferred to their wallet.
At times orders can get delayed for reasons outside of our control. If your order is delayed beyond 2 weeks of the estimated Delivery time for some unforeseen reasons, we will get in touch with you to check if you would still like to continue with your order. We cannot control nor be held responsible for any delays caused by destination customs clearance processes. Or by factors such as a transportation strike or disruption of delivery services in any area due to any reason whatsoever. We are unable to redirect orders once items have been dispatched. At such times, we will work with you to find a resolution.
We use the most reliable courier services for deliveries. Our delivery partners will attempt to deliver the package two times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. We cannot be liable or held responsible if the customer has provided a wrong or incomplete shipping address. Our delivering agency will require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified an alternate recipient for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) as evidence of delivery.
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